How long does my order take to ship?

We aim to pack and post your order with care and speed. All orders are processed and dispatched within 1-2 business days. We ship Australia-wide using Australia Post trackable parcels, so you can follow your package right to your doorstep.

Once shipped, delivery times may vary depending on your location, but most orders arrive within 2–7 business days. You’ll receive a tracking number as soon as your order is on its way.

Please note: during busy periods, holidays, or extreme weather events, delivery may take slightly longer than usual.

What is your return policy? 

We want you yo love your Bathers Balm products! Due to the nature of our skin items and hygiene standards, we are unable to accept returns or exchangers for change of mind.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at [your email] with your order number and a photo of the issue. We'll do our best to make it right.

We stand behind the quality of our products, and your satisfaction means the world to us.